FAQ – Kiera Store


 We hope that your experience with gryma.com is as effortless as possible, however, we do acknowledge that questions may arise.


When will I get my order?

Normally the shipping would take around 12-20 days. BUT it may be delayed since the COVID-19 situation. We are sorry for the inconvenience and please be patient.

Where is my order?

This is a question we frequently get asked, we will send shipping info after we processed your order. You can check it though the website: 






Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at support@gryma.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.


My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)


Why I get no reply?

We get a huge number of orders these days since the global situation, and we will try our best to deliver the goods ASAP and reply you. Once we arranged the shipment, we will send you the shipping info, please be patient.